If there's one thing people have really learned to appreciate, love and, in some cases, use for the first time during the pandemic, it's ordering food and placing orders on Amazon and the like. So what if introducing and operating a new IT service portal was just as easy, motivating and, above all, successful? Together with the ABFa fast-growing medical-pharmaceutical group of companies in Fürth, we have put this idea into practice - without any headaches. Even if the ABF certainly had a suitable solution here.
The question: Why does a service portal always have to be complex? Why shouldn't it be fun? Why does it have to seem easier for employees to intercept the IT professional in the corridor to ask him questions, describe problems or order new hardware? This is not only tedious, but also error-prone.
The idea: If we want to use Matrix42 for better IT service management, why not combine the familiar with the new and show employees that it really can be as easy to use as ordering lunch from the local supplier? In the truest sense of the word. Literally.
The implementation: Together with Markus Maryschok, Head of IT and Digital Transformation, we developed the idea that employees could order delicious shakshuka, salads or even fish soup from Suppenkaspar in Fürth in the Matrix42 IT Service Portal to get to know how the system works. This is how it should be - not only for eating, but also for modern IT service management, which optimizes processes for everyone involved and makes workflows transparent. It should also be the same when creating tickets, requesting a service number or ordering new hardware. That was our brief and our aspiration.
Digitization should offer positive added value for everyone. The people of Fürth were able to experience this hands-on.
Markus Maryschok calls the campaign a "huge success" and is delighted with the feedback. Even he was surprised by the enormous number of 80 orders in just one day. "We will repeat this in the near future," he promises and is already looking forward to the next steps with the new IT service portal.
And we are pleased that we are always able to create fresh ideas that benefit companies as a whole right from the start.
By the way, Mr. Maryschok had curry with halloumi and is now certain that digital change with the right mindset can be at least as good as the Indian specialty.
