The role of IT is (once again) at a crossroads on the threshold of the third decade of this millennium. Old patterns of action and thinking are only of limited help, as all framework conditions have changed. In the course of digitalization, the modern and smart IT department can become a game changer. It can tip the scales and decide whether a company survives or fails in the face of increasingly fierce global and, above all, digital competition.
The clearly defined goal the IT department together with the HR department, is the driver of digitalization and the sought-after contact person in the company for any Ds digitalization project. To achieve this, one thing above all is necessary - a Sshoulder to shoulder with them operating business. Get She therefore all departments on board and work together to develop the Goalbild for their own personal digitalized organization. Old feuds must be forgotten and buried; a real new beginning can only succeed if the problems of the past are left behind.
Press She in the change request– and demandListen the Reset-button. Free Stion of this mortgage - the department must play its part here within the framework of thecontribute to the debt cut. Freeze SThe development of the existing, outdated systems - all in close coordination with the specialist departments, of course.responsible and also with the necessary transparency as to why this is now compelling is necessary. It's about daring to make a fresh start and setting the course for the future now.
Closing ranks with the specialist departments can only work in the long term if thee goals are congruent. Lead She therefore the concrestrategic ITGoals from the Untcorporate strategy. Every ITProject should contribute to at least one corporate objective.
In future, they will also need other skills and roles in the IT sector. The number of developers and infrastructure technicians will decrease. You will have to invest more in project managers and business process specialists with a profound technical background. You should therefore develop a strategy with the HR department at an early stage to either develop existing employees or attract new employees with the required skills.
Be She conductor of the IT orchestra
Jhe new cloudService is nonly a mouse click away and requires maximum hurdle of one valid credit card. The biggest challenge of modern ITdepartment will therefore be to orchestrate all of these possibilities and toto vote. You must use classic ITservices from their data centerto (onPremises such as your ERP system) with smart CloudServices (such as a CRM system from Salesforce) and provide a consistent user experience.
Because at the end of the day, the department doesn't care whether the service is provided from the data center in the basement or from the Amazon Web Service Cloud. The modern ITLandscape provides smart, consumable and flexibly bookable business serviceswhich are transparently charged to the departments at the end of the month.
Run your IT like a business
To achieve this you should Iprofessionalize your IT area. The entire area must be set up in such a way that its DNA ticas an external IT service provider.provider. This includes streamlined and pragmatic service processes, professional communication and a Service catalog, through which all ITServices and benefits can be booked as easily as a book can be ordered from Amazon.
The model for the Operation and the range of ITServices are the modern cloud companies of this world. I mean serious at this point when I say that Sf you are interested in Apple, Google, Salesforce or Microsoft should be oriented. Because what all these giants do excellently can be done with pride. and copy them for your own ITDepartment adaptieren. Here are my me primarily the areas of marketing, customer centricity, service provision and innovation management.
Marketing, transparency and service provision
"Do GGood and talk about it" is ancient wisdom, but today it is more df ever valid for an ITA division that has its back against the wall and does not exactly have the best reputation within the company.
The first step is the merciless creation ofg of transparency. Ihthe new service managementSolutions helps. Show She open to how many faults (Incidents) and change requests (Change) from which department in your ITteam are currently in progress or have been processed in the last thirty days.
Demonstrate with a transparent ITService catalog, what they have to offer. The colleagues from the FThe IT departments canServices in an Amazon same shoBook pping experience. ReleaseWorkflows secure the compliance from in which Necessary permits from the Superiors are collected automatically.
You charge for these services on a monthly basis via an ITservice and cost allocation to the specialist departments. The aim must be, thes you at the end of the year IWe have kept our costs in the black and charged everything on transparently.
Cancel Sou can inform you about changes, further developments or new projects at an early stage via newsletters or das intranet. Publish Sas every year ea roadmap of what Stion plan for the coming financial year. Stir up here bead curiosity! And offer in an ITBoard with the process owners and key users also provides the opportunity for proactive suggestions to be made for this roadmap.
Planning new projects St always includes a corresponding training phase. About the key Ushe channel the KnowHowTransfer to allemployees and users.
And train St only and exclusively the latest Features and functions. Set Shatever the Attention should also be paid to the "why". Why is the new solution being introduced? What business objective do we want to achieve or support with it? Why are we introducing solution A and not the solutions B and C? This generates She more understandingis and a higher degree of adaptation.
Customer centricity
On the other hand, She den step out of your own four officeout and approach them consciously and openly.to the specialist areas. Think Se start every project, every initiative or every suggestion for improvement from the customer - i.e. the user. What does the user really need? What motivates him? What are their goals?
Make She use of a technique from product managementand create Se create a persona for each department or user type. Here, a user is assigned different attributes. Learn how Iyour counterpartknow better and achieve Stion of the new system is therefore much better and more precise.results. Above all, avoid she disappointments and surprises.
IT and Business - a Team
When Shaving traveled this arduous path, established a close alliance between IT and business, shaken off the burdens of the past, established professional service delivery in accordance with the standards of the cloud and established in the ITteam with a "digital mindset" a real customer-centric approach.anchored, then Sou're almost there.
Why only almost? Because this journey will never end. You will always evolve and adapt to ever faster moving frameworks.conditions. You mustremain agile and flexible. Because whatever may come in the next ten years - we don't know it with absolute certainty today. We can only prepare ourselves as smartly as possible for the emerging Prepare trends and topics. Otherwise it would be boring, wouldn't it?
