Generative AI and Agentic AI are transforming business processes - and offer SMEs enormous opportunities to increase efficiency and innovate.
The rapid development of Generative AI and Agentic AI is bringing about far-reaching changes for SMEs. While large corporations have long been investing in AI applications, the question for many SMEs is: are we ready for this upheaval?
"We are still underestimating the speed of AI development - agentic AI is still in its infancy and will soon become the primary interface between humans and computers, but also between systems themselves." - Christian Kirsch, founder of PASSION4IT GmbH
From content to customer service: Generative AI in SMEs
Generative AI can create content such as text, images or music with little effort. Platforms such as "Liza" enable companies to develop their own assistance systems that take on company-specific tasks - from text creation and web interactions to automated quotation generation.
Agentic AI: When AI makes its own decisions
An even more dynamic area is so-called agentic AI. These systems work with multi-agents that make decisions independently depending on the task at hand. For example, one agent analyzes customer needs, another generates tailor-made offers, while a third monitors all processes. The human remains in the role of controller - efficiently relieved, but informed.
Practical and immediately usable
Example application: A medium-sized service provider uses Agentic AI for customer support. The AI recognizes potential problems based on communication and directly suggests solutions. This increases customer satisfaction and reduces support costs - measurably and sustainably.
Opportunities for SMEs
SMEs benefit particularly from this development. Why? Because they can achieve greater efficiency through automation and remain competitive through innovation. Today's technologies are flexibly adaptable and scalable - ideal for the specific challenges of SMEs.
Expert conclusion from Tim Ronneburg, Atos Technology GmbH:
"Generative AI and Agentic AI open up new ways for companies to make processes more efficient and reduce the workload on employees - a real competitive advantage for SMEs."
Amaiko is already demonstrating how agentic AI can autonomously take over routine tasks as a learning interface and continuously create added value for the company by building up a comprehensive knowledge base.
Find out more about how PASSION4IT is writing the next chapter of Agentic AI with Amaiko!
